Shipping & Returns

Flat Rat SHIPPING!

All orders with B.Watts & Company qualify for $5 Flat Rate shipping – its our gift to you! What else could make online shopping better? Shipping to Alaska and Hawaii are $10 Flat Rate shipping.

Please allow 1-2 business days for order processing, and 2-5 business days for shipping. However, most customers generally receive their order within 3-4 business days of ordering. (Note: These arrival times do not apply for pre-orders. Please see the details of your pre-order for estimated shipping time.)

We are currently only able to ship within the U.S.

 

How do I return an item?

B.Watts & Company accepts returns within 30 days of receipt of purchase. Item must be “new, unaltered and unused condition” with tags still attached, and in original packaging. At this time all customers will be responsible for all return shipping and handling fees for items returned to B.Watts & Company. Return shipping fees will not be refunded unless it is in error by B.Watts & Company or a defective item. Once return is accepted, customers will receive notification via the email address provided during checkout of their credit. B.Watts & Company is not responsible for items lost in shipping or for items damaged during return shipping. Please make sure to package items so they will not be damaged. B.Watts & Company reserves the right to deny a return based on the above conditions. Original sales receipt must accompany returns.
Definition of new, unaltered and unused condition is:
  • Without showing signs of wear or damage in any way
  • All product tags must still be attached and un-altered
  • Within 30 calendar days of the delivery date (after 30 days no returns are allowed)
  • Must not be a special order or a custom order
  • Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.

If an item is received damaged or is incorrectly shipped by us please contact us immediately. Refunds are contingent upon inspection of item(s) once we receive it.

B.Watts and Company
3524 Wellsley Drive
Powder Springs, GA 30127
Customer Service: 770-870-8532